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Marketing Security
June 2005
We’ve always considered online banking security more of a marketing issue than a technical one (see OBR 48, 93/94). It’s not that the technology doesn’t matter. It’s extremely important, complex, and must be managed carefully. But strategically, what matters most is the perception of security. If customers don’t...[more]
Lifetime Statement Archives
June 2005
Looking for an alternative to free bill pay? While bill payment, free or otherwise, is great for account retention, it’s a costly way to hold onto middle-of-the-road customers who’ve been adopting bill pay of late. So rather than giving away bill pay, the one traditional fee-based component of...[more]
Epayments: Differentiate Online Banking with Innovative Bill Management & Payments
May 2005
This special report from Online Banking Report combines three recently issued reports (OBR 115/116/117) to create a comprehensive view of the Epayments market. Epayments: Differentiate Online Banking with Innovative Bill Management & Payments covers the entire epayments universe ranging from market size and business case to product development...[more]
Epayments v4.0 (part 2)
April 2005
In part 1 (OBR 115), we looked the market size and business case for electronic payments. In part 2 (OBR 116/117) we tackle the fun part: product development, customer support, and marketing. You might think you needn’t pay close attention to bill payment. After all, you probably outsource...[more]
Epayments v4.0 (part 1)
March 2005
In Electronic Payments v.3.0 (March 2002, OBR 80-82) we speculated on what the payments business would look like if FedEx entered the market. Although an interesting exercise, it remained just that. Fundamentally, little has changed in three years. Major U.S. banks have grown even more averse to charge...[more]
Online Banking Forecast: 2005 to 2014
January 2005
Despite fraud concerns, online banking penetration continued to climb reaching 34% of all U.S. households by year-end. See the report for complete details on the number of online banking and bill pay households in the United States from 1994 through 2015. We also take a look back at...[more]
The Safe Banking Initiative
December 2004
The industry MUST adopt stricter online authentication and monitoring tools or risk a damaging backlash against online banking and payments. To help spur innovation on the security front, we are launching a new effort called the Safe Banking Initiative, or SBI for short. We hope to create an...[more]
Innovations & Inspirations
November 2004
As we approach the ten-year anniversary of Web banking, the overall state of online financial services is excellent. Several critical areas still need work, such as foiling fraudulent website access, but overall we like what we see online. This month we highlight four notable new innovations, the first...[more]
2005/2006 Planning Guide
September 2004
Our tenth annual Planning Guide is packed with more than 500 ideas and tactics you can use to improve the effectiveness and profitability of your online initiatives. Tactics are organized by product within the two major retail banking segments, consumer and small- and micro-businesses. The report also includes...[more]
Small and Microbusiness Banking Online 4.0
June 2004
Main Report: With more than $2 trillion in assets and liabilities up for grabs, the small business market remains attractive to financial institutions of all sizes. This report focuses on the online channel and how it can be used to improve profits and market share in the small...[more]
E-Service 2.0
April 2004
Making the case for improved online customer service is easy. Online banking customers now prefer it almost 3-to-1 over telephone support (see tables within report). Done right, e-service can increase customer satisfaction, decrease support costs, and lead to increased sales. What's not to like? The problem is that...[more]
